BK99 Apps Privacy Policy

Introduction

BK99 Apps is one of Bangladesh's leading betting and gaming platforms. We believe that protecting our users' privacy is not only a legal obligation — it is a core ethical commitment.

This Privacy Policy explains in detail how BK99 Apps collects your personal information, the purposes for which it is used, who it may be shared with, and how it is kept secure.

Please read this policy carefully before using our services. If you have any questions, feel free to reach out to our Help Center.

What Information We Collect

When you create an account and use our services on BK99 Apps, we collect the following types of information. This data is used to deliver the best possible experience and to maintain platform security.

Personal Identification Information

• Full name (provided at registration)
• Date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (for KYC verification)
• Current address

Financial Information

• Bank account details (for transactions only)
• Mobile banking number (bKash, Nagad, Rocket)
• Deposit & withdrawal history

Device & Usage Information

• IP address & device identifier
• Browser type & operating system
• Platform Activity Logs
• Cookie & Tracking Information

How We Use Your Information

BK99 Apps uses collected information only for specific and lawful purposes. Below, we clearly outline all the reasons we use your data:

For service delivery

Your information is used to manage your account, process transactions, and deliver betting and gaming services. This is essential to providing you with the best experience on the BK99 Apps platform.

For identity verification

We verify your information through a KYC (Know Your Customer) process to prevent fraud and ensure legal compliance. This is essential for the safety of all users.

For Customer Support

When you contact our Help Center, your account information is used to help resolve your issue as quickly as possible.

For marketing & promotions

We may use your information to send you relevant offers and promotions tailored to your preferences. You can opt out of such communications at any time.

For Security & Compliance

Your information is used to detect fraudulent activity, prevent money laundering, and meet legal obligations.

Who Your Information Is Shared With

BK99 Apps shares your personal information with third parties only to the minimum extent required. Information may be shared in the following circumstances:

• Payment Processors: Necessary information is shared with authorized payment gateways to process your financial transactions.
• Legal Authorities: We may be legally required to disclose information in response to a court order or request from a government regulatory authority.
• Security Partners: Limited information may be shared with trusted security agencies to detect and prevent fraud.

Cookie Policy

BK99 Apps uses cookies on its website and app to enhance your experience. Cookies are small text files stored on your device.

Cookies We Use

• Essential Cookies: Helps maintain your login session and supports core service delivery.
• Performance Cookies: Used to improve platform speed and performance.
• Functional Cookies: Helps remember your preferences and settings.

You can control or reject cookies at any time through your browser settings. However, disabling certain cookies may limit some features of BK99 Apps.

Security Measures

BK99 Apps uses industry-leading security technology to protect your information. Our security measures are detailed below:

Technical Security

• All data transfers are secured using 256-bit SSL/TLS encryption technology
• Servers are protected by firewalls and intrusion detection systems
• Two-Factor Authentication (2FA) support
• Regular security audits and penetration testing

Organizational Safeguards

• Only authorized personnel can access your information
• All staff receive privacy training
• Strict data usage policies are enforced at all times

Your Rights

Every registered user on the BK99 Apps platform holds the following rights. We respect these rights and are committed to upholding them:

• Right to Access: You may request to know what information we have collected about you.
• Right to Rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to Erasure: You may request the deletion of your information, subject to certain conditions.
• Right to Withdrawal: You may withdraw your consent at any time.
• Right to Complain: You may file a complaint regarding a privacy breach, and we will respond within 30 business days.
• Right to Portability: You may request a copy of your data in a structured, machine-readable format.

Protection of Minors

BK99 Apps strictly ensures that no person under the age of 18 can use our platform. An age verification process is in place at the time of registration.

If we become aware that a minor is using our services, we will immediately close that account and delete all associated data.

Policy Updates

BK99 Apps may update this Privacy Policy from time to time. If any significant changes are made, we will notify you via email or through the platform.

The date of the latest update to this policy is noted at the top of this page. We recommend checking this page regularly so you always stay informed about our most current Privacy Policy.

Continued use of our services after any policy changes will be considered your acceptance of the updated policy. You always have the option to close your account if you do not agree.

Contact Us

For any questions, concerns, or complaints regarding our Privacy Policy, please reach out to us:

Our support team typically responds to your queries within 24 hours. More complex matters are resolved within 30 business days.